This lesson emphasizes the importance of problem solving as a supervisory skill. The supervisor is placed between the operation line and management to address situations that need to be handled. If it weren't for problems, there would be no need for supervisors.
RECALL the six steps in the problem-solving process and their characteristics.
RECOGNIZE the importance and reasons for involving employees in the decision-making process and problem resolution.
RECALL the eight steps to effective intervention and their characteristics.
IDENTIFY reasons, methods, guidelines, and characteristics for referrals.