The Communication Model/Process

Description:

This content will discuss the communication process and the vital role of communication as it relates to public safety telecommunicators. Quality customer service is defined as a primary task of the public safety telecommunicator.

Objectives:

RECALL characteristics of intrapersonal and interpersonal communication.

IDENTIFY key points to the primary purpose of the public safety communicator.

IDENTIFY reasons telecommunicators need to understand the communication process.

IDENTIFY seven elements of the communication model.