Telecommunicator Refresher: Stress Management



The content discusses physical, mental, behavioral, and emotional signs and symptoms of stress. It details the Critical Incident Stress Debriefing process and discusses coping strategies and health strategies when dealing with stress.


RECALL how stress relates to dealing with critical incidents on a daily basis.

IDENTIFY key factors related to the Critical Incident Stress Debriefing (CISD) process.

IDENTIFY dos and don'ts following a critical incident.

IDENTIFY coping strategies for stress.

IDENTIFY the purpose and benefits of an Employee Assistance Program (EAP).