Telecommunicator Basic: Stress Management



The content gives insight into stress and how stress relates to telecommunicators. The content discusses physical, emotional, and behavioral disorders associated with stress, as well as health risks. It also identifies symptoms of anxiety and provides strategies for changing lifestyles. The content discusses physical, mental, behavioral, and emotional signs and symptoms of stress. It details the Critical Incident Stress Debriefing process and discusses coping strategies and health strategies when dealing with stress.


IDENTIFY types of stress and examples of each.

IDENTIFY key elements of the stress theory.

IDENTIFY three basic responses to stress.

IDENTIFY psychophysiology (mind and body) connections of stress triggers and disorders.

IDENTIFY key factors related to human body systems that can be affected by stress.

IDENTIFY risk factors of cardiovascular disease and measures to control those risks.

RECALL how stress relates to dealing with critical incidents on a daily basis.

IDENTIFY key factors related to the Critical Incident Stress Debriefing (CISD) process.

IDENTIFY dos and don'ts following a critical incident. IDENTIFY coping strategies for stress.

IDENTIFY the purpose and benefits of an Employee Assistance Program (EAP).