Telecommunicator Basic: Roles and Responsibilities



The content within the Roles and Responsibilities module discusses the history of telecommunications. It describes the basic requirements and responsibilities of the telecommunicator, as well as common departmental issues.  It discusses basic functions and roles of telecommunicators, appropriate attitudes, conflict avoidance and resolution, and how to create a positive environment. It reviews risk management as it pertains to telecommunications and the effects of critical decisions and incidents. It also introduces the definitions and concepts of homeland security and terrorism, and identifies a wide variety of resources available to public safety telecommunicators.


RECALL the functions, mission, and value statements of the telecommunicator.

IDENTIFY basic standard operating procedures and instrumental training projects for telecommunicators.

RECALL the basic requirements and responsibilities of the telecommunicator.

IDENTIFY departmental issues of the telecommunications center command structure.

IDENTIFY public safety resources, including standard and nonstandard public safety teams.

IDENTIFY the working environment of public safety telecommunicators, including public safety agencies, staffing positions, and working relationships.

IDENTIFY the demands, requirements, and qualifications of a public safety telecommunicator.

RECALL the basic functions, tools, and responsibilities of a public safety telecommunicator.

IDENTIFY communication skills and techniques required, and communication barriers encountered by public safety telecommunicators.

IDENTIFY the personal and professional attitudes, values, characteristics, and ethics of effective public safety telecommunicators.

IDENTIFY risk management as it pertains to telecommunicators.

RECALL factors to consider when making critical decisions, interacting with the media, releasing information, and maintaining a positive public image.

IDENTIFY important aspects concerning homeland security, terrorism, and emergency response systems.

IDENTIFY public safety programs and agencies available to telecommunicators.

IDENTIFY technical resources and materials available to telecommunicators.

RECALL internal organizational resources available to telecommunicators.