Description:
This content discusses risk management as it pertains to telecommunications and the effects of critical decisions and incidents. It also introduces the definitions and concepts of homeland security and terrorism, and identifies a wide variety of resources available to public safety telecommunicators.
Objectives:
IDENTIFY risk management as it pertains to telecommunicators.
RECALL factors to consider when making critical decisions, interacting with the media, releasing information, and maintaining a positive public image.
IDENTIFY important aspects concerning homeland security, terrorism, and emergency response systems.
IDENTIFY public safety programs and agencies available to telecommunicators.
IDENTIFY technical resources and materials available to telecommunicators.
RECALL internal organizational resources available to telecommunicators.
