Description:
This lesson provides insight into the role of policies and procedures in your agency, and introduces processes used to interpret, enforce, create, and modify policies and procedures.
Objectives:
RECALL policy and procedure characteristics including definitions and goals, development steps, guidelines for change, and the process to achieve desired outcomes.
IDENTIFY the role of supervisors in policy interpretation, as well as monitoring and enforcing policy.
RECALL guidelines for effective and conducting counseling.
