Description:
This content discusses the proper use of standard operating procedures and the proper role of a telecommunicator, and prevention of legal liability issues. Also addressed are the importance of verifying caller information, factors relating to response times, and appropriate use of pre-arrival instructions. This content also discusses factors relating to call importance level and how human error may lead to legal liability.
Objectives:
RECALL the use of standard operating procedures and documentation in the prevention of legal liability.
IDENTIFY appropriate roles and actions of telecommunicators.
IDENTIFY methods to verify important caller information.
IDENTIFY factors related to response times.
RECALL the appropriate use of pre-arrival instructions.
IDENTIFY factors relating to call importance.
RECALL the relationship between human error and legal liability.
