External Communications

Description:

This course discusses the value of effective interpersonal communication techniques and skills to interact with enforcement officials. It discusses the specifics of the roadside vehicle inspection process and what to expect during this activity. This lesson also describes the Federal Motor Carrier Safety Administration (FMCSA) English language proficiency requirements for non-English speakers, as well as the impact that violating Federal and state regulations has on drivers' records and their employing motor carrier's records.

Objectives:

RECALL techniques for effective interpersonal communication and interaction with enforcement officials.

RECALL the FMCSA English language requirements for non-English speakers.

RECALL the impact violating regulations has on driver and motor carrier safety records.