Emergency Medical Services



This content will discuss emergency medical dispatch protocols and standards and the responsibilities, skills, and attitudes of the emergency medical dispatcher. It will cover phases of dispatching, effective call-taking techniques, the ABC's of patient information, and standards of pre-arrival instructions. This content also discusses levels of responders in emergency medical services, EMS call types, and additional EMD resources and terms.


RECALL key factors about emergency medical dispatch protocol and standards.

IDENTIFY emergency medical dispatcher responsibilities, skills, and attitudes.

RECALL effective call-taking basics of the three phases of emergency medical dispatching.

IDENTIFY emergency medical service call types.

RECALL emergency medical dispatch resources and additional terms.