Conflict Resolution Strategies

Description:

This content defines conflict and conflict resolution. It identifies conflict sources and their components. It discusses workplace conflicts and identifies problem-solving tools and techniques used to resolve them. Communication skills required in managing and resolving conflict are addressed.

Objectives:

IDENTIFY conflict sources and components.

IDENTIFY types of workplace conflict and how to avoid each.

RECALL tools and techniques used to manage and resolve conflict.

A minimum score of 70 is required to pass a test or graded assignment. Successful completion of all content, test and/or written assignments, and surveys is required to earn CEUs.