Communication Center Supervisor: Special Projects



This unit introduces the staff study, along with tips and guidelines for a successful presentation. It discusses how to conduct and present a needs assessment and how to conduct and present a job task analysis. This unitalso introduces the many functions of a job description and how to effectively write one.


RECALL writing tips and the purpose of producing effective staff studies.

IDENTIFY the six-step format for constructing a staff study.

RECALL the purpose of a needs assessment and areas to be examined.

RECALL the format and research tools available for a needs assessment.

IDENTIFY the definition and uses of job task analysis.

IDENTIFY tools used and content areas in a job task analysis.

RECALL how and by whom job descriptions are used.

RECALL job description sections, including content specifics per section, and discriminatory language conditions.