Communicating in Difficult Situations

Description:

This content examines some difficult situations in which communication can be challenging and discusses strategies for overcoming challenges.

Objectives:

IDENTIFY situations that make communication difficult.

IDENTIFY challenges that can arise with intercultural communication and ways to overcome them.

IDENTIFY communication strategies to aid conflict resolution.

A minimum score of 70 is required to pass a test or graded assignment. Successful completion of all content, test and/or written assignments, and surveys is required to earn CEUs.