Communicating in Difficult Situations

0.1 CEU/1 Hour


This content examines some difficult situations in which communication can be challenging and discusses strategies for overcoming challenges.


IDENTIFY situations that make communication difficult.

IDENTIFY challenges that can arise with intercultural communication and ways to overcome them.

IDENTIFY communication strategies to aid conflict resolution.

A minimum score of 70 is required to pass a test or graded assignment. Successful completion of all content, test and/or written assignments, and surveys is required to earn CEUs.