This content discusses the basics of emergency call processing by identifying types of phone lines and greetings for each and distinguishing between emergency and nonemergency calls. Included in this content will be a description of how to handle an overload of incoming calls and several callers reporting the same incident. This content will also identify how to recognize the relationship of the caller to the incident being reported.
RECALL different types of phone lines and greetings.
DISTINGUISH between emergency and nonemergency calls.
IDENTIFY situational characteristics of incoming calls.