Basics of Call Classification



This content presents basic information regarding call classification and telephone techniques. Public safety telecommunicators and a variety of agency environments share common vocabulary and guidelines such as vehicle descriptions and effective communication procedures. Telecommunicators are responsible for learning general forms of communication to minimize miscommunication during calls.


RECALL the basics of call classification and responding agencies.

RECALL telecommunicator responsibilities for effective call taking.

IDENTIFY the method for vehicle and person descriptions.

RECALL specific language components used in telecommunications.