Basic and Enhanced 911



This content will discuss the importance and benefits of Basic and Enhanced 911 (E-911) systems and describe call routing methods used within a public safety answering point (PSAP). It will also familiarize telecommunicators with the features and functions of CAD and additional 911 equipment and services used in telecommunications.


RECALL the purpose of 911 and the benefits associated with the system.

RECALL call routing methods.

RECALL Basic and Enhanced 911 functions and features.

IDENTIFY features, functions, and components of CAD systems and additional technologies benefiting 911.