21st-Century Written Business Communication

Description:

This content discusses proper business use, formatting, and etiquette for the exchange of emails and text messages.

Objectives:

IDENTIFY proper business formatting and etiquette for emails.

IDENTIFY appropriate business uses and etiquette for text messaging.

A minimum score of 70 is required to pass a test or graded assignment. Successful completion of all content, test and/or written assignments, and surveys is required to earn CEUs.